Please read these Terms & Conditions carefully before using the Xewar website or purchasing any products from us.

By accessing, browsing, or using our website, or by placing an order through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, please do not use our website or place an order.

In these Terms & Conditions, “you”, “your”, or “User” refers to the person accessing or using the website, and “Xewar”, “we”, “us”, or “our” refers to Xewar.

1. Use of the Website

You agree to use the Xewar website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

  • Use the website for any unlawful or fraudulent purpose.
  • Attempt to gain unauthorized access to our website, systems, or accounts.
  • Interfere with the normal operation or security of the website.
  • Copy, reproduce, modify, distribute, or commercially exploit our website content without our prior written permission.

2. Orders and Purchases

When you place an order through our website, you agree to provide accurate and complete information, including your name, contact number, email address, and shipping details.

Placing an order constitutes an offer to purchase the selected products. Xewar reserves the right to accept, reject, or cancel an order where necessary, including in cases of pricing errors, product availability issues, suspected fraudulent activity, or incorrect order information.

Once an order has been successfully placed and payment has been received, you will receive an order confirmation.

3. Product Information

We make reasonable efforts to display product images, descriptions, colours, sizes, and other details as accurately as possible.

However, actual colours may vary slightly depending on your device screen, lighting, photography, or other factors.

Minor variations in jewellery, including finish, colour, texture, or appearance, may occur due to the nature of the product and manufacturing process.

4. Pricing

All product prices displayed on the Xewar website are in Indian Rupees (INR).

Prices, product availability, offers, and promotions may be changed or discontinued by Xewar at any time without prior notice.

Any applicable taxes or charges will be displayed during the checkout process, where applicable.

5. Payments

Orders must be paid online at the time of purchase.

Cash on Delivery (COD) is not available.

We use third-party payment service providers to process online payments. Xewar does not directly store your complete payment card or banking credentials.

6. Shipping and Delivery

Xewar provides Free Shipping across India.

Orders are generally delivered within 7–10 working days from order confirmation.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, remote locations, unforeseen circumstances, or other factors beyond our reasonable control.

For more information, please refer to our Shipping Policy.

7. Returns, Replacements and Refunds

Returns or replacements are accepted only in accordance with Xewar’s Return & Refund Policy.

In particular, eligible complaints relating to defective, damaged, wrong, or missing products require a complete and uninterrupted parcel-opening/unboxing video.

Customers must raise eligible complaints within the specified timeframe mentioned in our Return & Refund Policy.

8. Reviews and User Content

If you submit reviews, comments, photographs, feedback, or other content to Xewar, you agree that the content must be truthful, lawful, and not misleading, offensive, defamatory, or infringing upon the rights of another person.

Xewar reserves the right to remove or decline to publish content that violates these Terms & Conditions or applicable laws.

By submitting content, you grant Xewar permission to use, reproduce, display, and publish that content for legitimate business, marketing, or promotional purposes, subject to applicable law.

9. Intellectual Property

All content available on the Xewar website, including but not limited to:

  • Product photographs
  • Brand name and logo
  • Graphics
  • Website design
  • Text and descriptions
  • Videos
  • Product information

is owned by or licensed to Xewar and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.

10. Third-Party Services and Links

Our website may use third-party services, including payment gateways, courier partners, hosting providers, analytics services, and other technology providers.

We may also provide links to third-party websites. Xewar is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Xewar shall not be liable for indirect, incidental, special, consequential, or exemplary losses arising from your use of the website or inability to use the website.

Xewar shall not be responsible for delays, interruptions, technical failures, courier delays, or events beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

12. Indemnification

You agree to indemnify and hold harmless Xewar, its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or infringement of any third-party rights.

13. Force Majeure

Xewar shall not be held responsible for any delay, interruption, or failure to provide services caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, government actions, strikes, transportation disruptions, technical failures, internet outages, or other unforeseen events.

14. Offers and Promotions

Xewar may introduce promotional offers, discounts, coupon codes, contests, or other promotional schemes from time to time.

Each promotion may have its own terms and conditions.

Xewar reserves the right to modify, suspend, or withdraw any offer or promotion at its discretion, subject to applicable law.

Unless specifically stated otherwise, promotional codes or offers cannot be combined.

15. Privacy

Your use of the Xewar website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Changes to These Terms

Xewar reserves the right to update or modify these Terms & Conditions from time to time.

Any updated Terms & Conditions will be published on this page. Your continued use of the website after such changes are published constitutes your acceptance of the updated Terms & Conditions.

17. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the Xewar website shall be subject to the jurisdiction of the competent courts in India.

18. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact Xewar through the contact details provided on our website.